Business Solutions Customer Management Edinburgh



Business Solutions

E-commerce design solutions Edinburgh

Business Solutions: Customer Management

Data Capture

By communication we mean not only letting your clients contact you, but more importantly you contacting THEM. In order to do this you need to know who they are, and we don't just mean by their first name! Your website is a fantastic way of gathering this information.

Be aware though, it is crucial that you have a clear idea of what you want to achieve before attempting to gather a customer database. There's nothing more off-putting to a customer than a seemingly never-ending form full of irrelevant fields. You will only succeed in driving that customer away. On the other hand, not gathering enough relevant customer details is restrictive and is bad for business.

Once you have the right customer details you can contact them without annoying them. With a customer database up and running, we can build you an online, secure extranet facility where you can run queries on your database and easily target specific customers by mail, email or SMS text.

Contact Us directly with your query for completely FREE advice. Where possible we can come to you to offer advice completely free of charge.

Our Work: Customer Management

Flow Customer Management
Flow® Customer Management
Part of the Flow® range of bespoke business solutions developed by MarketSpan to meet customer demand for content, customer and e-commerce management. The following websites are all powered by Flow® technology.

Otto Responder
Online secure solution for delivering text marketing to clients. Key features include text broadcast and auto-responder capability.

www.ejcc.org.uk
As patrons of the Edinburgh Junior Chamber Of Commerce we are involved in sending text alerts to their members to remind them of any upcoming events. Simple, cost effective, time-specific and personal. Attendance has never been so good!

Student Recommended Card
Online facility allowing customers to apply for the card while also gathering and storing members' details for future contact using branded, mail merged media such as email or SMS text.

www.lastnight.co.uk
Lastnight.co.uk is an ongoing project involving local businesses, corporate sponsorship, and the Edinburgh Chamber Of Commerce. Massively overhauled for the Edinburgh International Festival, the database-driven website contains information on over 22,000 shows, and provides a gateway to SMS-text driven information and promotions in Edinburgh. Worth keeping an eye on!

www.lthse.com
Hugely successful pre-launch internet marketing campaign for stylish Edinburgh bar and club the Lighthouse. The site allows inhouse email-newsletters to reach thousands of members at the drop of a hat...for free! What's more, members get an invite on their birthday to come down for some free drinks!



Our Products

This product will quite literally save you thousands of pounds towards graphic design and printing costs every year. Originally developed to generate monthly newsletters for an investment management company ...


Developed as part of the lastnight.co.uk project, customers can buy vouchers online for things such as bars and restaurants which are then sent as a text message to a friend


RAR Recomended Agency 2008Edinburgh Chamber of Commerce Federation of Small Businesses Junior Chamber of Commerce

MarketSpan - Webdesign Edinburgh